Discover
Process workshops, data audit, and a fit-gap against the standard product.
Phase 4 · Onboarding
Service
Managed Services
A support desk with defined response times, a client portal with tracked tickets, and scheduled optimisation reviews.
Overview
A support desk with defined response times, a client portal with tracked tickets, and scheduled optimisation reviews.
Included
Tiered SLAs
Client Portal
Release management
Quarterly reviews
Our approach
01
02
03
04
Design
Solution blueprint, integration map, and the extensions we will actually need.
Deploy
Configuration, migration rehearsal, role-based training, UAT and phased cutover.
Support
Hypercare, managed services, client portal, scheduled optimisation reviews.
What the service covers
A single support model for Dynamics 365 and our ISV products after go-live.
Tiered support with response times, through the Client Portal
Monitoring of integrations and scheduled jobs
Release-wave readiness and regression testing
Configuration changes such as rates, calendars and approvals
Scheduled optimisation and innovation reviews
How it runs
Tickets are raised and tracked in the Client Portal, with a named service owner, a monthly review and an annual plan for upgrades and improvements.
What drives the cost
Support is priced by tier, number of users and entities supported. The number depends on users, entities and currencies, integrations, data migration and the gaps found against the standard product. The pricing page sets out the model, and a discovery workshop turns it into a scoped quote.
Frequently asked questions
Can you support a system we did not implement?
Often yes, after an assessment of the configuration, extensions and documentation.
How are Microsoft updates handled?
We plan for each release wave, test your extensions and processes against it, and agree the update window with you.
What drives the cost?
Users, legal entities and currencies, integrations, data migration and the gaps found in the fit-gap. We publish the model on the pricing page and turn it into a scoped quote after discovery.
How do we start?
With a 45-minute consultation, then a discovery and fit-gap workshop on your own processes. You receive a written fit-gap and a phased plan before a programme is agreed.