GDPR and data protection GDPR and data protection

International data transfers on a Dynamics 365 programme.

If a person outside the UK or EU can see personal data held inside it, that can be a restricted transfer. Our teams are in Kenya, South Africa and Australia, so we plan for it from the first call.

← UK and Europe hub

Where the question arises

Remote access to a tenant from another country can count as a transfer, even when the data stays in a UK or EU region.

Our delivery teams in Nairobi, Johannesburg and Victoria, Australia
Microsoft support and engineering access
ISV products and integrations hosted elsewhere
Backups and disaster recovery regions

The safeguards

Where no adequacy decision covers the destination, a transfer needs an appropriate safeguard.

For UK data: the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses
For EU data: the EU Standard Contractual Clauses
A transfer risk assessment for the destination and the access involved
Technical measures: role-based access, multi-factor authentication, session recording where agreed and no local copies of data

What we agree with you

Before work starts we agree the transfer mechanism, who accesses what and from where, the technical controls, and what happens if you want access restricted to certain people or locations.

Minimising transfers

The simplest transfer to manage is the one that does not happen. We use masked or synthetic data for build and test, and limit production access to named people for defined tasks.

How an engagement runs

It starts with a 45-minute consultation, then a discovery and fit-gap workshop on your own processes. You receive a written fit-gap and a phased plan before a programme is agreed. Four phases follow, each with something you can use and review.

01

Discover

Process workshops, data audit, and a fit-gap against the standard product.

02

Design

Solution blueprint, integration map, and the extensions we will actually need.

03

Deploy

Configuration, migration rehearsal, role-based training, UAT and phased cutover.

04

Support

Hypercare, managed services, client portal, scheduled optimisation reviews.

What drives the cost: users, legal entities and currencies, integrations, data migration and the gaps found against standard. See how pricing works or run the three-minute readiness score.

Frequently asked questions

Is remote access a transfer?

It can be. Viewing personal data from a country outside the UK or EU is commonly treated as a restricted transfer, so we plan the safeguard and the access controls.

Do you use SCCs or the IDTA?

We agree the appropriate mechanism with you: the UK IDTA or the UK Addendum for UK data, and the EU Standard Contractual Clauses for EU data.

Can access be limited to certain people?

Yes. We record named roles and tasks, apply them in the tenant and report on access on request.

Statutory rates, filing rules, mandate dates and data-protection requirements are set by the relevant authorities and change; we confirm the current position with you and your advisers before configuration. General information, not tax, legal or data-protection advice, and not a statement that any product or service is certified or approved by a regulator.

Last reviewed 2026-10-16

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