Support, tickets and resources for existing clients.
Raise and track tickets, see your support tier, book training and read release notes.
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support.softwaredynamicsgroup.com
Standard
For every client after hypercare.
Managed
For finance teams that want a named contact and a monthly cadence.
Premier
For financial services and multi-country groups.
| Priority | Definition | Response | Update cadence |
|---|---|---|---|
| P1 | System down or posting blocked for all users | 1–2 h | Hourly until resolved |
| P2 | Major function impaired, workaround exists | 4 h | Twice daily |
| P3 | Single user or non-critical defect | 1 business day | Every 2 business days |
| P4 | Question, how-to or enhancement | 2 business days | On progress |
Response times are targets within business hours (Mon–Fri 08:00–17:30 EAT) unless your Premier agreement states otherwise.
Posting, approvals and month-end in Business Central
Journals, purchase and sales posting, dimensions, and the close checklist.
Live online · monthlyDimensions, consolidation and Power BI for finance
Dimension design, intercompany, consolidation and building your own finance dashboard.
Nairobi workshop · quarterlyInventory, warehouse and the handheld
Receiving, picking, transfers and counts on the device.
On site at go-liveExceptions and throughput
Handling mismatches, backorders and cycle counts without stopping the floor.
Live online · quarterlyAdministration, environments and extensions
Users and permissions, sandbox strategy, update cadence, extension governance.
Live online · quarterlyReading the numbers: dashboards and decisions
What the Power BI pack shows, what it does not, and how to ask better questions of finance.
Private session on requestRunning payroll in PayrollFlow 365
Pay run, statutory returns, bank files and payslips for KE, NG and ZA.
Live online · monthlyeTIMS inside the ledger
What signing does, credit notes, and the reconciliation report.
Live online · monthlyKenya and Nigeria rates refreshed; new leave accrual rules.
Two new profiles and improved rejection handling in the status log.
Receipts sign on reconnect; reconciliation report shows queued items.
Tolerance matching for marketplace fees and refunds.